Refund and Return Policy
At ALIMA, your satisfaction is our top priority.
Due to the food nature of our products and in order to guarantee the highest standards of quality, safety, and hygiene, opened, consumed, or used products cannot be returned or refunded.
If you receive a damaged or defective product, or if an error occurred during the preparation of your order, please contact our team within 7 days of receiving your package.
For any order-related inquiries, please contact us at:
In order for us to assess your request as quickly as possible, photos of the product concerned and its packaging may be required. We commit to carefully examine each situation and offer you a suitable solution when justified.
Thank you for being part of the ALIMA universe and for allowing us to support you in your daily wellness rituals.🍵