Refund policy
At ALIMA, your satisfaction is at the heart of our priorities.
Due to the nature of our food products and in order to maintain the highest standards of quality, safety, and hygiene, products that have been opened, consumed, or used cannot be returned or refunded.
If you receive a damaged or defective product, or if an error occurred while preparing your order, please contact our team within 7 days of receiving your package.
For any questions or concerns regarding an order, please contact us at:
To help us assess your request as quickly as possible, we may ask you to provide photos of the product concerned as well as its packaging. We are committed to carefully reviewing each situation and providing an appropriate solution when justified.
Thank you for being part of the ALIMA community and for allowing us to be part of your daily wellness rituals. 🍵